Terms of Service

Raved helps a business collect Google reviews. After a completed job, you send a customer's number to Raved, and we deliver a single WhatsApp message inviting that customer to share their experience. Customers who respond positively receive your Google review page. Customers who respond negatively are routed privately to you. The service may also be triggered automatically through an approved integration.

• You must be at least 18 years old and able to enter into a binding agreement.
• You must be authorised to act for the business you register, and to authorise the phone numbers you add.
• You are responsible for keeping your login details and API key secure, and for all activity under your account.

• Plans and prices are shown on our pricing page and may change on reasonable notice. Current plans are Starter, Pro and Growth.
• Requests sent beyond your plan's monthly allowance, where your plan permits it, are billed at the published overage rate on your following invoice.
• Payments are collected through PayFast on a monthly or annual cycle. Annual plans are billed once a year.
• You may cancel at any time with one message. Cancellation takes effect at the end of your current billing period, and fees already paid are not refunded except as set out in our guarantee.

Our guarantee applies where setup is completed within 14 days of payment and the minimum number of review requests is delivered within your first 30 days of sending: 100 on Starter, 200 on Pro and 300 on Growth. If no new Google reviews result in that period, your first month's fee is refunded in full. On annual billing, a qualifying claim refunds the first month's value together with any unused full months. Claims are made by WhatsApp message.

You agree that you will:

• Only send requests to customers you have served and whom you have a lawful basis to contact, in line with POPIA.
• Not use Raved to send spam, unlawful, misleading, harassing or prohibited content.
• Comply with the policies of the WhatsApp Business Platform, Meta and Google at all times.
• Honour every opt-out, which the service enforces automatically.

Raved asks every customer the same question and never prevents a customer from posting publicly. Our compliance statements are limited to the use of Meta-approved messaging; you remain responsible for your own compliance with Google's review policies and with applicable law.

Every review is written by a real customer, in their own words, from their own account. Raved does not write, edit or purchase reviews. We make the request effortless, but we do not control whether a customer chooses to leave one, and we do not guarantee any particular number of reviews or rating beyond the terms of our guarantee.

We may suspend or terminate your account if you breach these Terms, if required by our providers or by law, or to protect the service and its users. You may stop using the service at any time. On termination, your right to use the service ends, and we will handle your data in line with our Privacy Policy.

We work to keep Raved available and reliable, but we do not guarantee uninterrupted service. Delivery of messages depends on third parties, including the WhatsApp Business Platform and the recipient's network and settings, which are outside our control.

To the maximum extent permitted by law, Raved is not liable for any indirect, incidental or consequential loss, or for loss of profits, revenue, data or goodwill. Our total liability arising out of or relating to the service is limited to the fees you paid us in the three months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law, including under the Consumer Protection Act where it applies.

You agree to indemnify and hold Raved harmless against claims, losses and costs arising from your use of the service in breach of these Terms, including any claim that you did not have a lawful basis to contact a customer whose number you provided.

We may update these Terms from time to time. Continued use after a change means you accept the updated Terms. These Terms are governed by the laws of the Republic of South Africa, and the courts of South Africa have jurisdiction over any dispute.