Frequently asked
questions
Straight answers, no marketing. Ask us anything.
What your customers see
Your customer receives a single WhatsApp message from your business name shortly after the job is completed. It contains a brief thank-you, one question about their experience, and three response buttons. If the customer does not respond, no further messages are sent.
No. The message is a single courtesy follow-up from a business the customer has recently used, delivered as a Meta approved template over the official WhatsApp Business Platform, and sent only to customers you have served. Any customer who replies STOP is permanently excluded from all future sends.
Typed responses are processed automatically. Replies that read as positive receive your Google review link; all other replies are treated as private feedback and forwarded to you verbatim.
Nothing is delivered and the customer is unaffected. The message fails silently on our side; there is no SMS fallback and no repeat attempt.
Bad jobs, real reviews
The customer is asked what went wrong. Their response is forwarded to your WhatsApp within seconds, verbatim, and recorded against your account. You are informed first and in private, while the matter can still be resolved.
The concern is legitimate, and we are precise about what the service does. Google's policies restrict selective review solicitation. Raved asks every customer the same question, provides the review link to those who respond positively, and delivers negative feedback to you privately. No customer is ever prevented from posting publicly, and our compliance claim is limited to Meta approved messaging.
Yes. Every review is written by a real customer, in their own words, from their own Google account. Raved does not write, edit or purchase reviews; it makes the request effortless at the moment of a positive experience.
Running it
Forward the customer's number and first name to your Raved line on WhatsApp. A confirmation is returned immediately, and the process takes approximately ten seconds.
Yes. Staff numbers are authorised against your account and trigger requests in exactly the same way. Sending PAUSE suspends all requests and RESUME reactivates them, for example over a seasonal closure.
Your dashboard is included on every plan and shows live figures for requests sent, responses, private feedback and your Google review growth. If you prefer not to log in at all, reply STATS at any time for a summary of the current month, and on the first of each month a full report is delivered to your WhatsApp.
Getting started
Nothing. There is no app to install, no change to your number and no settings to configure. We locate your business on Google, connect your review page, brand the message and authorise your phone. Starter accounts can be activated on the same day; on Pro and Growth, your dedicated number goes live once Meta approval is complete, with sending available on the shared line in the interim.
Starter is R495 per month for 200 requests on our shared WhatsApp line. Pro is R895 per month for 500 requests on your own dedicated number, with additional requests billed at R2 each. Growth is R1,995 per month for unlimited sending within a fair use of 2,000 requests, and includes bulk sends from your customer list. There is no setup fee and no contract, and you may cancel in any month. The one limitation to note is that Starter shares a sending line and is capped at 200 requests.
There is no trial; the guarantee serves the same purpose. Provided setup is completed and the minimum number of requests is sent within your first 30 days (100 on Starter, 200 on Pro and 300 on Growth), a first month that produces no new Google reviews is refunded in full. With no contract, your maximum exposure is a single month.
We store only a phone number and an optional first name, and customer numbers are purged after 12 months. A customer who replies STOP is opted out permanently, and the suppression list is checked before every send.