Refund and Cancellation Policy

• Raved is a subscription service. Monthly plans are collected by card subscription through PayFast at the start of each billing cycle. Annual plans are issued as a single invoice, billed once a year.
• Current plans and prices are published on our pricing page. Requests sent beyond your plan's monthly allowance, where your plan permits it, are billed at the published overage rate on your following invoice.
• There is no setup fee, no minimum term and no cancellation fee.

• You may cancel at any time by sending one WhatsApp message to our support line, or by emailing support@raved.co.za. No notice period, form or telephone call is required.
• Cancellation takes effect at the end of your current billing period. Your service continues until that date, and no further payments are collected after it.
• Fees already paid for a billing period that has begun are not refunded on cancellation, except as provided under the 30-day guarantee below or where required by law. On annual plans, cancellation stops renewal at the end of the annual term.

Every plan includes a conditional first-month guarantee. It applies where setup is completed within 14 days of payment and the minimum number of review requests is delivered within your first 30 days of sending: 100 on Starter, 200 on Pro and 300 on Growth. If no new Google reviews result in that period, your first month's fee is refunded in full. On annual billing, a qualifying claim refunds the first month's value together with any unused full months. Claims are made by WhatsApp message to our support line, and delivered-request counts are reported to you throughout the period.

• A duplicate charge, or a charge collected in error, is refunded in full once verified. Contact us and we will investigate promptly.
• Beyond the guarantee and billing errors, fees for billing periods that have already begun are non-refundable.
• Nothing in this policy limits any right you have under the Consumer Protection Act or other applicable South African law.

Approved refunds are processed through PayFast to the original payment method. We submit approved refunds within 10 business days of approval; the time the funds take to reflect thereafter depends on your bank.

For any cancellation, refund or billing question, message our support line on WhatsApp at +27 64 759 2696 or email support@raved.co.za. We respond during South African business hours.